Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, phone number, email address, postal address, date of birth, and gender, provided when you book an appointment, register on our website, contact us, or make a purchase.

Health Information: Medical history, symptoms, diagnosis, treatment records, prescriptions, lab/pathology reports, and other health-related details shared with our doctors and staff during consultation, OPD visits, or treatment at our hospital or ashram.

Payment Information: Billing details and transaction information when you pay for appointments, treatments, or products. Payment processing is handled through secure third-party payment gateways; we do not store your full card or banking details on our servers.

Technical Information: IP address, browser type, device information, pages visited, and time spent on our website, collected automatically through cookies and similar tracking technologies.

Communication Data: Information you provide when you contact us via forms, WhatsApp, phone, or email, including inquiries, feedback, and appointment requests.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage OPD appointments and consultations
• Provide Ayurvedic treatment, panchakarma, and related healthcare services
• Process orders for Ayurvedic products and organic food items
• Communicate with you regarding appointments, treatment updates, and billing
• Maintain accurate medical records for continuity of care
• Improve our website, services, and patient experience
• Send relevant health information, offers, or updates, where you have consented to receive them
• Comply with applicable legal, regulatory, and medical record-keeping obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze site traffic, and understand visitor behavior. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website.

4. Sharing and Disclosure of Information

We do not sell or rent your personal or health information to third parties. We may share your information only in the following circumstances:

• With our doctors, medical staff, and pathology lab personnel involved in your treatment
• With third-party service providers who assist us with payment processing, appointment scheduling, website hosting, or courier/delivery services for product orders, under confidentiality obligations
• When required by law, court order, or governmental regulation
• To protect the rights, safety, or property of Balprada, our patients, or the public

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Confidentiality of Patient Health Information

As a healthcare provider, we treat all patient medical records and health information with strict confidentiality, in accordance with applicable medical ethics guidelines and Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Access to patient records is limited to authorized medical and administrative personnel involved in your care.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not directed at children under 18 without parental or guardian involvement. If a minor's information is collected, it is done so with the consent and involvement of a parent or guardian, particularly in the context of medical treatment.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal and health information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and medical record-keeping obligations
• Withdraw consent for marketing communications at any time
• Raise concerns about how your information is handled

To exercise these rights, please contact us using the details below.

10. Data Retention

We retain personal and medical information for as long as necessary to provide our services, comply with legal and medical record-keeping requirements, and resolve disputes. Medical records may be retained for extended periods as required under applicable healthcare regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.